business MANAGEMENT &  consulting

Richard Global, Incorporated delivered everything they promised. Our customer satisfaction levels are at an all-time high!”


Bombay Imports

TESTIMONIALS

Our professional staff includes four MBAs, a certified sales process engineer, and a customer retention expert. We have special expertise in Web sales, insurance, and healthcare.

“Richard Global, Incorporated identified key areas for improvement. Our business is a success”.

PLANNING

OUR SERVICES

IMPLEMENT

EFFICIENCIES

Richard Global, Incorporated uses surveys, interviews, and observation to conduct a comprehensive service audit.

  • On-site audits
  • Service benchmarking
  • Fresh Start training
  • Call center outsourcing
  • KPI measurement
  • Legal compliance

ASSESSMENT

We identify technology, training, and processes to take your service team to the next level. 

Once we have executive buy-in, we oversee the implementation process from start to finish.

Richard Global, Incorporated monitors key performance Indicators at 3-week Intervals, adjusting strategies as needed.

SEASONED PROfessionals

OUR CONSULTANTS HAVE BEEN EVERYWHERE – let us share our wealth of knowledge.